Telefónica announces a generative AI platform to develop virtual attendees

Jane Anderson
Jane Anderson
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Telefónica continues with its commitment to artificial intelligence and through Telefónica Tech, Its subsidiary focused on solution development for digital transformation, has announced the launch of the platformto “Telefónica Tech Genai Platform”. The goal is to help companies Create customizable virtual attendees And, in this way, automate tasks and optimize processes.

Telefónica seeks that companies take advantage of AI quickly and easily

As the company explains in a statement, the generative artificial intelligence platform has been created with the consultant Altostratuswhich acquired in 2021. is designed so that any type of organization can bEffed from artificial intelligence quickly and easilyregardless of the sector, the size of the company and the technical level of its employees.

Thanks to its ‘Plug & Play’ capacity, it does not require complex configurations and offers customers access to the most advanced versions of the main major language models, providing power, adaptability and flexibility without compromising information control (this will be in the customer infrastructure)”; They point from Telefónica.

In addition, he explains that the platform can be used by different users simultaneously and has the capacity to integrate with a wide collection of tools. It is compatible with the technology of different “hypers” -companies that facilitate cloud infrastructure -and allows connection through APIS, which makes it adaptable to the needs of each company.

The company emphasizes that the platform will allow organizations to improve customer service, perform advanced data analysis and increase productivity in areas such as human resources management or financial planning. Also will help free time and resources so that human talent can focus on strategic activities that drive business growth.

Also, Telefónica points out that the platform is a multimodel technologyso it allows to compare both open source models and owners in terms of cost, performance and latency. In this regard, it has real -time monitoring tools that help assess which is the most appropriate model for each case.

The company moves that the development of the platform has been carried out according to security. In this line, it is designed to meet the European Artificial Intelligence Regulation (RIA) and governed by the specific regulations of each country.

With Telefónica Tech Genai Platform the company expands its capacities to provide artificial intelligence services to the business ecosystem. Telefónica Tech has ten specialized centers located in Spain, the United Kingdom, Central Europe and America dedicated to research, development and artificial intelligence applications.

The company is committed to technology for years. In 2018 he launched Auraits artificial intelligence assistant for interaction with the client, and recently, among other things, has invested in perplexity through WayraStart-up accelerator.