Almost 72% of Spaniards were satisfied or very satisfied with
the access service Internet mobile during the second quarter of this year, according to the data that the National Markets and Competition Commission (CNMC) collects in the latest wave of your Household Panel.

The survey, which is carried out every six months, collects data related to the telecommunications, audiovisual, energy, postal and transport markets, among others. On this occasion, the assessments of 5,307 households and 9,016 individuals have been considered.

The results place internet access services above any other. The mobile phone It is in second place, with almost 71% of Spaniards surveyed declaring themselves satisfied or very satisfied; while the fixed broadband It would occupy third position with 64% of satisfied users.

For his part, the natural gas was the worst rated service, since only 55% of
Users declared they were satisfied, although it was the one that improved its rating the most in the last year, gaining 11.6 percentage points. The electricity It would also be among the worst rated services, although it has also improved 8.4 percentage points in the last year.

As reported by CNMC, the main reason for user dissatisfaction with most services is the price, regarding electricity and natural gas. 89% and 86% of households dissatisfied with these services pointed to this reason, although the lack of clarity in invoices and the prices applied to the services also stand out among the reasons for dissatisfaction.

Breaking down the data, dissatisfaction in broadband is motivated by the lack of quality in service (55.4%). This is the first time since 2015 that price is not the main reason for dissatisfied customers. Furthermore, the lack of quality in the service is also, after price, the second reason for dissatisfaction in fixed telephony, pay television, mobile telephony and the Internet.

The CNMC Household Panel has also collected information on the
users who submitted claims during the second trimester. In line with recent years, the service with the most complaints was fixed broadband, since 9.8% of users complained at some point. However, the figure has decreased compared to the second quarter of 2023, when the figure stood at 10.1%.

In second place is landline telephony, with 7.1% of users having filed complaints. The figure rises from 6.8% compared to the same period last year. It should be noted that mobile telephony is the service that has registered the fewest complaints (6%).